Returns & Refunds

At Dewdrop Glam, we want you to love what you ordered. If something isn't quite right, we're here to help — here's exactly how it works.

Our return window

You have 30 days from the delivery date to request a return. After that window, we're unable to accept returns or offer refunds.

What we can accept

Because we sell beauty and personal-care products, hygiene comes first. To be eligible for a return, an item must be:

• Unopened, unused, and in its original sealed packaging, with any tags or shrink-wrap intact
• Free of signs of use, swatching, or tampering
• Accompanied by your order number or proof of purchase

If a returned item arrives opened or used, we're not able to refund it, and we may not be able to send it back to you.

What's final sale

For safety and hygiene reasons, the following can't be returned or refunded:

• Any product that has been opened, used, or unsealed
• Items marked Sale, Clearance, or Final Sale
• Gift cards

Damaged, defective, or wrong items

If your order arrives damaged, defective, or isn't what you ordered, that's on us — and we'll make it right at no cost to you. Please email us within 48 hours of delivery at dewdropglam@gmail.com with your order number and a photo of the issue, and we'll arrange a free replacement or full refund, whichever you prefer.

How to start a return

1. Email dewdropglam@gmail.com with your order number and the item(s) you'd like to return.
2. We'll reply with return instructions and the return address.
3. Ship the item back in its original condition. Please keep your tracking number — we can't process a refund for a return we don't receive.

Return shipping: Unless the item was damaged, defective, or sent in error, return shipping is the customer's responsibility, and original shipping charges are non-refundable.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take a few extra days to appear on your statement.

If it's been longer than that and you haven't seen your refund, check with your bank first, then reach out to us and we'll help track it down.

Exchanges

The fastest way to exchange an item is to return the original (following the steps above) and place a new order for the one you want.

Questions?

We're happy to help. Email us anytime at dewdropglam@gmail.com and we'll get back to you as soon as we can. 💧